Refund policy

Return & Refund Policy

We want you to be happy with your order. If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order number and photos of the issue so we can assist you.

For change-of-mind returns, please contact us before sending any item back. Returned items must be in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the item received was incorrect, damaged, or defective.

Original shipping charges are non-refundable except where required by applicable law.

European Union customers

Customers in the European Union have the right to withdraw from an online purchase within 14 days of receiving the last item in their order, without giving a reason.

To exercise this right, please contact us within the 14-day period. Customers are responsible for the direct cost of returning the goods. Items should be returned without undue delay and in their original condition.

Once the returned goods are received, or once proof of return shipment has been provided where applicable, the refund will be processed in accordance with applicable EU consumer law. Standard outbound delivery costs will be refunded where required by law; additional costs resulting from choosing a more expensive delivery method are not refundable.

For defective, damaged, or incorrect goods, please contact us and we will arrange an appropriate solution.