Shipping policy

SHIPPING POLICY

Order Processing

Orders are generally prepared for shipment after payment has been successfully processed. Processing times may vary depending on order volume, product availability, destination, and fulfillment requirements.

Orders may be prepared and shipped by third-party fulfillment partners and may originate from locations outside the United States.

Shipping Rates

Shipping charges are calculated according to the destination, shipment weight, and the shipping rates displayed at checkout.

Shipping rates may vary between countries and regions, including remote destinations.

Delivery Estimates

Delivery times shown at checkout or elsewhere on our website are estimates only and are not guaranteed.

Delivery may be affected by customs processing, postal or courier delays, weather, transportation disruptions, holidays, local delivery conditions, or other circumstances outside our reasonable control.

Tracking

When tracking information is available, it will be provided after the order has shipped. Tracking information may take several days to begin showing updates.

Customers are responsible for monitoring their tracking information and responding to any requests or delivery instructions from the carrier.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a shipment is returned, delayed, or becomes undeliverable because of an incorrect or incomplete address, failure to collect the parcel, refusal of delivery, failure to respond to the carrier, or other circumstances attributable to the recipient, additional shipping charges may be required before the order can be resent, to the fullest extent permitted by applicable law.

Please contact us as soon as possible if you notice an error in your shipping information. Once an order has been processed or shipped, we may not be able to change the address.

International Shipping

International orders may be subject to customs procedures, import taxes, duties, brokerage fees, handling fees, or other charges imposed by governmental authorities or carriers.

Where duties and import taxes are collected at checkout, they will be handled according to the shipping method and applicable Shopify or carrier arrangements. Where such charges are not collected at checkout, the recipient may be responsible for charges assessed upon import or delivery, as permitted by applicable law.

Customs processing and requirements vary by destination. Customers are responsible for providing any information reasonably required by customs authorities or the carrier to complete delivery.

Delivery Problems

If tracking shows an unusual delay, failed delivery attempt, return to sender, or other delivery problem, please contact us so that we can investigate the shipment with our fulfillment partner or carrier.

A package shown as delayed or temporarily undeliverable does not automatically qualify for an immediate refund or replacement while an active carrier investigation or delivery attempt is still underway, except where applicable law requires otherwise.

Lost or Damaged Orders

If your order arrives damaged, please contact us promptly and include photographs of the packaging and affected item whenever possible so that we can review the issue and, where appropriate, arrange a replacement, refund, or other resolution.

If a shipment appears to be lost, we may first request an investigation or confirmation from the carrier or fulfillment provider before issuing a replacement or refund, except where applicable law requires a different remedy.

Shipping Restrictions

We reserve the right to restrict or discontinue shipping to particular countries, regions, or addresses where delivery is unavailable, unreliable, prohibitively expensive, subject to carrier restrictions, or otherwise impractical.

If we are unable to fulfill an accepted order to the destination provided, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund.

Contact

Questions regarding shipping may be sent to:

Alejandro R. Rozan
alerorozan@gmail.com